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Video Library

2025 Christmas Video

As the year comes to a close, we wanted to take a moment to reflect on what truly matters. Behind every successful project, every smooth handoff, and every
2025 Christmas Video
Now Playing
2025 Christmas Video
As the year comes to a close, we wanted to take a moment to reflect on ...
As the year comes to a close, we wanted to take a moment to reflect on what truly matters. Behind every successful project, every smooth handoff, and every
Testimonial: Jason Boshoff - Definitive Electronics
Now Playing
Testimonial: Jason Boshoff - Definitive Electronics
Definitive Electronics Finds Clarity and Scalability with Q360 As ...
Definitive Electronics Finds Clarity and Scalability with Q360

As Definitive Electronics continued to grow, CEO Jason Boshoff knew the business needed more than disconnected tools and spreadsheets to scale effectively. After ...
moving to Q360, the team consolidated estimating, projects, service, inventory, and financials into a single ERP platform.
“With Q360, I have full transparency across the entire organization,” says Boshoff. “I can see the status of every function, from service calls and inventory to utilization and financials, all from one dashboard.”

One year in, Q360 has become the company’s go-to system, driving accountability, efficiency, and better customer outcomes. Despite the challenges that come with any ERP transition, Boshoff calls the move to Q360 one of the best business decisions Definitive Electronics has made.

To learn more about Florida’s Top-Rated Smart Home Automation, Lighting, AV, and Home Theater Experts, click here! https://definitiveelectronics.com/

Want to see how Q360 can simplify your operations and help scale your business? Click here to schedule a free demo: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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ClearTalk EP 52: From Vision to Velocity - A Conversation with Solutions360's New CEO Nate Gardner
Now Playing
ClearTalk EP 52: From Vision to Velocity - A Conversation with Solutions360's New CEO Nate Gardner
In this episode of ClearTalk, newly appointed CTO Brad Dempsey sits ...
In this episode of ClearTalk, newly appointed CTO Brad Dempsey sits down with Solutions360’s new CEO, Nate Gardner, for an in-depth conversation about the future of the company and the ...integration industry at large. With several months in the role, Nate shares early insights from meeting customers across North America, his perspective on Solutions360’s evolving platform strategy, and how the partnership with Northrim Horizon is already shaping long-term innovation.

The discussion explores what makes Northrim’s perpetual hold investment model so unique and why it enables Solutions360 to take a long-range, foundational approach to product development. Nate outlines how this funding is being deployed today—from modernizing core infrastructure, rewriting backend services for large-scale AI adoption, and evolving Q360’s front-end experience, to investing in tools that equip internal teams to better serve customers.

Brad and Nate also dig into how Q360’s role as a system of record is expanding in an AI-driven world. They discuss workflow automation, new API-driven architecture in V25, the rise of integrations with partners like RAMP, and how AI will soon shift from chat-driven insights to real-time decision support and automated task execution.
Finally, they touch on the exciting opportunities ahead in acquisitions, partnerships, and platform expansion, all focused on supporting the full lifecycle of an integrator or MSP.

ClearTalk 52 sets the stage for a transformative era at Solutions360, offering an inside look at the strategic direction, technological vision, and investment momentum shaping what comes next.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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ClearTalk EP 51: Stop the Bleeding - Cash Flow, Job Costing, and Financial Health for Integrators
Now Playing
ClearTalk EP 51: Stop the Bleeding - Cash Flow, Job Costing, and Financial Health for Integrators
In Episode 51 of ClearTalk, Brad Malone welcomes Ken Wiesenfeld, ...
In Episode 51 of ClearTalk, Brad Malone welcomes Ken Wiesenfeld, founder of Wise Consulting, to kick off a brand-new series focused on financial health for integration firms. With over 30 ...years of experience in accounting, finance, acquisitions, and integration support, Ken dives into practical strategies to stop the bleeding in your business.

From improving cash flow and collections to mastering real-time job costing, this episode covers the tools and insights your team needs to manage finances effectively. Ken also highlights the importance of engaging project managers, operators, and leadership in understanding financial statements—so your decisions are backed by accurate, timely data.

Whether you’re aiming to improve profitability, streamline operations, or get a better handle on cash flow, this episode offers actionable advice for integration firms of any size.

Tune in to learn how to keep your projects on track, your cash flowing, and your business thriving.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Testimonial: Derek Goldstein - Casaplex
Now Playing
Testimonial: Derek Goldstein - Casaplex
How Casaplex Transformed Their Business with Q360 In this testimonial, ...
How Casaplex Transformed Their Business with Q360

In this testimonial, Derek Goldstein, CEO of Casaplex, shares how Q360 completely changed the way their company operates after years of using multiple disconnected ...
systems.

Before implementing Q360, Casaplex relied on a mix of QuickBooks, spreadsheets, and other standalone tools to run their business. Derek explained that this created constant challenges:

- Financial and job costing reports could take up to six months to compile.
- Data was often inconsistent, making it difficult to trust the numbers.
- The business was always “looking backwards,” reacting to problems instead of anticipating them.

Q360 brought everything together in a single unified platform, giving Derek and his team real-time visibility into every aspect of the business. Now, they can:

- Access accurate profit and loss reports instantly.
- Identify and resolve project issues early.
- Collaborate across departments with a single source of truth.

Derek also shared how Q360 helped them solve a major operational challenge:

When a manufacturer notified Casaplex of a defective batch of products, the team was able to trace every single unit from purchase order to client site. This allowed them to proactively alert customers before any issues arose, which Derek says was “game-changing” for customer trust and relationships.

As Derek summarized, “Having that unified approach is just game-changing. We’re much more ahead of the game now than we were before.”

Watch the full video to hear how Casaplex went from reactive to proactive with Q360.

Want to see how Q360 can simplify your operations and help scale your business? Click here to schedule a free demo:

https://lnkd.in/eXigv7Vz
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ClearTalk EP 50: The KPIs and Leadership Strategies Every Integrator Needs
Now Playing
ClearTalk EP 50: The KPIs and Leadership Strategies Every Integrator Needs
In this milestone 50th episode of ClearTalk, we dive into the ...
In this milestone 50th episode of ClearTalk, we dive into the financial skills that integrators need to succeed and plan for future growth. Featuring Sam Neuenschwander, Director of Delivery at ...Parallel Technologies, Inc., and Mark Fenner, CEO and founder of Rise Performance Group, we explore how effective financial tracking, KPI development, and leadership strategies can elevate performance across organizations. Sam shares how Parallel Technologies integrates financial goals with daily operations, while Mark highlights the leadership mindset needed to drive team accountability and a culture of success. Don’t miss this insightful conversation about creating financial clarity, setting realistic goals, and building a high-performance culture in the integration industry.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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InfoComm Promo 2025: The Chaos Ends at Booth 2755!
Now Playing
InfoComm Promo 2025: The Chaos Ends at Booth 2755!
InfoComm is where the AV world comes to make an impact — and this ...
InfoComm is where the AV world comes to make an impact — and this year, we’re showing you what control & visibility really looks like.

Q360, isn’t just another tool. It’s ...
the ERP that actually understands your integration business. One platform. Total visibility. No more disconnected systems or guesswork. Made by Integrators, for integrators.

If you're ready to scale with confidence, come find us at Booth 2755!

We're also co-sponsoring NSCA's newest event, 'The Coffee Hour' with Navigate Management Consulting on July 12th, 9-10am at the NSCA booth (4588)!

Wanting to learn more about what we're up to and how we can help you bring your business to new heights? Click the link below to get in contact with us.

We're looking forward to seeing you at InfoComm 25!
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ClearTalk EP 49: Transforming Fire Safety - The Power of the Inspect Point & Q360 Partnership
Now Playing
ClearTalk EP 49: Transforming Fire Safety - The Power of the Inspect Point & Q360 Partnership
In this special episode of ClearTalk, Brad Dempsey, CEO of ...
In this special episode of ClearTalk, Brad Dempsey, CEO of Solutions360, is joined by Padraic Doyle, CEO & co-founder of Inspect Point, to dive into the groundbreaking integration between Inspect ...Point and Q360. Launched last week, this partnership is set to transform the fire and life safety inspection process by combining Q360’s ERP system with Inspect Point’s robust inspection platform.

Padraic discusses the vision behind the integration, the challenges faced by the fire protection industry, and how this collaboration streamlines operations, enhances compliance, and improves customer satisfaction. Additionally, they touch on the future of AI in the industry and what’s on the horizon for Inspect Point and Q360.

This episode is a must-listen for anyone interested in how technology can revolutionize fire safety and improve operational efficiency.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Testimonial: Ricky Cisneros - Reliable Fire & Security
Now Playing
Testimonial: Ricky Cisneros - Reliable Fire & Security
“Before I joined Reliable Fire & Security, I was used to juggling four ...
“Before I joined Reliable Fire & Security, I was used to juggling four separate systems to manage operations. Walking into a company that used Q360 as a single end-to-end platform—from ...quote to cash—was a game-changer,” says Ricky Cisneros.

Reliable Fire & Security, a trusted name in fire and life safety for over 70 years, uses Q360 to run everything from project management and scheduling to inspections and field service. “Having all of that in one place, web-based and accessible, is incredibly powerful,” Ricky notes. “Whether it’s dispatching technicians or managing contracts, we no longer need to search across systems for answers.”

What really stands out to Ricky is the relationship: “The support from the Solutions360 team is outstanding. It’s not just about the software—it’s about having a partner that helps us grow.”

Want to see how Q360 can simplify your operations and help scale your business? Click here to schedule a free demo:

https://lnkd.in/eXigv7Vz
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ClearTalk EP 48: Mastering Post-Implementation - Navigating Success and Adaptation with Q360
Now Playing
ClearTalk EP 48: Mastering Post-Implementation - Navigating Success and Adaptation with Q360
In this episode of ClearTalk, Tim Archambault and Mark Demler discuss ...
In this episode of ClearTalk, Tim Archambault and Mark Demler discuss the critical post-implementation phase for ERP systems, specifically focusing on customer success with Q360 by Solutions360. The conversation highlights ...the importance of a well-prepared go-live, with Mark emphasizing the necessity of a rigorous checklist that ensures all preparations, from database cleanup to staff training, are completed thoroughly.

Mark shares that the structured approach provided by Solutions360, including detailed checklists and ongoing support from business analysts, was integral in smoothing the transition and minimizing surprises. They also delve into the day-to-day management post-go-live, where the real-time adjustments and proactive project management play a pivotal role in addressing unexpected challenges that arise during initial usage.

The discussion covers how the ERP system facilitates better business practices through detailed metrics and forecasting, allowing businesses to make more informed decisions and adapt to their operational needs more dynamically. Mark notes the significant impact of having reliable data on improving business operations and strategic planning. The episode wraps up with Mark and Tim reflecting on the benefits of having a flexible, well-supported ERP implementation process that not only addresses immediate business needs but also fosters long-term growth and efficiency.

If you have any questions for Mark, please reach out to him at [email protected]

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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ClearTalk EP 47: Navigating ERP Implementation - A Roadmap to Success
Now Playing
ClearTalk EP 47: Navigating ERP Implementation - A Roadmap to Success
In this episode of ClearTalk, Tim Archambault discusses the post-sales ...
In this episode of ClearTalk, Tim Archambault discusses the post-sales ERP system implementation with Mark Demler from Electronic Innovations. Mark outlines the importance of thorough preparation and strategic data management. ...He highlights the necessity of involving Subject Matter Experts (SMEs) early to ensure smooth adoption and stresses the significant role of proper training environments to facilitate effective learning.

Mark praises Solutions360 for their flexibility in handling customizations and their proactive support, which greatly enhanced the implementation process. The conversation encapsulates the challenges and successes of deploying a major ERP system, reflecting on the strong partnership and ongoing support that have defined their journey with Solutions360.

If you have any questions for Mark, please reach out to him at [email protected]

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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ClearTalk EP 46: Scaling Success - Navigating ERP Implementation for Business Growth
Now Playing
ClearTalk EP 46: Scaling Success - Navigating ERP Implementation for Business Growth
In this episode of ClearTalk, Tim Archambault and guest Mark Demler ...
In this episode of ClearTalk, Tim Archambault and guest Mark Demler dive into the critical role of ERP systems in scaling businesses effectively. Mark shares his journey of helping a ...company implement an ERP system that aligns with its growth and generational transition goals. They discuss the initial challenges of multiple disjointed systems and the strategic move to a more integrated ERP solution to streamline operations and support expansion.

Key insights include the importance of having a clear vision for the company's future and how this vision should guide the selection of technological tools. Mark emphasizes the need for systems that can handle diverse business activities without requiring constant manual input, which was a significant bottleneck in their operations.

The conversation also covers practical steps in selecting and implementing ERP systems, such as engaging subject matter experts from various departments, understanding specific business needs, and ensuring the ERP can scale with the company. Mark points out the necessity of having a system that not only fits current needs but also supports future growth without extensive customization.

This episode is packed with valuable advice for businesses looking to leverage ERP systems to enhance efficiency and scalability, making it a must-listen for business leaders and IT professionals aiming to maximize their technology investments for long-term success.

If you have any questions for Mark, please reach out to him at [email protected]

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Happy Holidays from Solutions360!
Now Playing
Happy Holidays from Solutions360!
As we close out 2024, we’re taking a moment to reflect on the ...
As we close out 2024, we’re taking a moment to reflect on the partnerships, conversations, and shared successes that have defined this incredible year. At Solutions360, we’re grateful for the ...trust you’ve placed in us and the opportunities we’ve had to collaborate, grow, and innovate together.

Our holiday message is a heartfelt thank-you to everyone we’ve worked with – celebrating the bonds we’ve built and looking forward to an exciting 2025. Watch the video to hear how much your partnership means to us and how we’re committed to continuing this journey of growth together.

From all of us at Solutions360, happy holidays and best wishes for a prosperous new year!
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ClearTalk EP 45: Scaling Beyond the 20 Million Dollar Ceiling
Now Playing
ClearTalk EP 45: Scaling Beyond the 20 Million Dollar Ceiling
In this episode of ClearTalk, Brad Malone and Joel Harris delve into ...
In this episode of ClearTalk, Brad Malone and Joel Harris delve into the crucial stages of business growth, discussing the challenges and transitions that businesses face as they scale from ...$6 million to higher revenue thresholds. They focus on the shift away from operational firefighting towards strategic growth, exploring how business owners can add value and feel essential without being entangled in day-to-day problems.

They emphasize the importance of clearly defined roles and responsibilities, advocating for written agreements to ensure team accountability. This discussion highlights the necessity for owners to delegate effectively and set clear expectations to facilitate smooth transitions in management roles. By moving from being operators to owners, they can focus on strategic decisions and long-term business health, ensuring that their involvement evolves from direct management to oversight and strategic guidance.

This strategic shift requires a well-thought-out plan, focusing on investing in people and structuring management to support growth. The conversation also touches on the common pitfalls that stifle growth, such as inadequate capital management and a lack of strategic planning, which can prevent businesses from breaking through revenue plateaus.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Testimonial: Joe Rose - GENCOMM
Now Playing
Testimonial: Joe Rose - GENCOMM
This testimonial shares the exciting story of how GENCOMM, led by new ...
This testimonial shares the exciting story of how GENCOMM, led by new co-owners Joe and Clayton, is reigniting their use of Q360 to take their business to the next level. ...After exploring other options, they realized Q360 is the all-in-one solution they needed to streamline operations, enhance planning, and drive profitability. With expert guidance from Brad Malone & Joel Harris, Joe and Clayton are building a solid foundation for their company’s future. Together, they’re turning Q360 into their ultimate playbook for success, equipping themselves with the tools and insights to confidently lead GENCOMM into a bright and thriving future.

Ready to transform your business like GENCOMM? Get in touch for a personalized Q360 demo today!

https://lnkd.in/eXigv7Vz
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ClearTalk EP 44: Capital Discipline - Fueling Sustainable Business Growth
Now Playing
ClearTalk EP 44: Capital Discipline - Fueling Sustainable Business Growth
In this episode of ClearTalk, Joel Harris and Brad Malone dive into ...
In this episode of ClearTalk, Joel Harris and Brad Malone dive into the challenges businesses face as they scale, specifically focusing on the critical issue of capital as a barrier ...to growth. They discuss the distinction between real and perceived barriers to accessing capital, emphasizing that growth is often constrained not just by the availability of funds but by how effectively these funds are utilized.

Joel argues that many businesses hinder their growth by not reinvesting profits back into the company, which is crucial for scaling operations, particularly in staffing and management structures. He points out that growth requires strategic planning and investment, particularly in people, which many business owners overlook.

Brad and Joel explore the concept of "the discipline of earnings," stressing the importance of generating returns from every dollar spent and avoiding the trap of merely spending without a strategic return on investment. They conclude that for a business to scale successfully, it must adopt a disciplined approach to capital investment, focusing on generating and reinvesting earnings to foster sustainable growth.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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ClearTalk EP 43: Breaking Barriers - Strategies for Sustainable Business Growth
Now Playing
ClearTalk EP 43: Breaking Barriers - Strategies for Sustainable Business Growth
In this episode of ClearTalk, Brad Malone, Chief Operations Officer, ...
In this episode of ClearTalk, Brad Malone, Chief Operations Officer, and Joel Harris, President of Solutions360, discusses common growth barriers that companies face, such as stagnation at certain revenue milestones. ...The conversation highlights how company founders often hinder scalability by holding onto key roles, limiting their company's ability to grow beyond typical revenue thresholds like $10 million or $20 million.

The discussion emphasizes the need for strategic delegation and building a unified management team that tackles business challenges collectively rather than in silos. An important takeaway is the litmus test for business sustainability: if a company can't operate effectively without its owner for a few months, it likely lacks the structures needed for sustainable growth. This episode offers strategies to overcome these growth barriers and promote long-term success.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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ClearTalk EP 42: Part 2 - Remote Work and Time Billing
Now Playing
ClearTalk EP 42: Part 2 - Remote Work and Time Billing
Continuing from their discussion on time billing, Bradford Dempsey and ...
Continuing from their discussion on time billing, Bradford Dempsey and Joel Harris address remote work in the second part of this series. They explore how the pandemic accelerated the shift ...to remote work, a transition that many companies, including Solutions360, had to navigate swiftly. The conversation focuses on how remote work necessitates a robust framework for planning and forecasting to maintain productivity and profitability without the traditional oversight of in-office work. They discuss the importance of precise time billing in remote settings to ensure accurate project costing, profitability analysis, and labor management. This episode emphasizes that effective remote work management involves more than just technology; it requires strategic planning and a cultural shift towards trust and accountability in workforce management.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Testimonial: Sean Borowski - LMG Systems Innovation
Now Playing
Testimonial: Sean Borowski - LMG Systems Innovation
Hear from Sean Borowski, Executive VP of Systems Innovation, about how ...
Hear from Sean Borowski, Executive VP of Systems Innovation, about how Q360 is driving their growth! As an AV systems integrator focused on event spaces, Sean shares how Q360 has ...helped them improve forecasting, maintain inventory, and maximize profitability by providing real-time insights and data tailored to their industry. His favorite tool? The One Dashboard—an essential for planning and tracking progress!

Ready to transform your business like LMG? Get in touch for a personalized Q360 demo today!

https://lnkd.in/eXigv7Vz
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ClearTalk EP 41: Part 1 - Time Billing in Business Operations
Now Playing
ClearTalk EP 41: Part 1 - Time Billing in Business Operations
In this first part of a two-part series on "Clear Talk," host Bradford ...
In this first part of a two-part series on "Clear Talk," host Bradford Dempsey and guest Joel Harris dive into the contentious issue of time billing within business operations. They ...discuss common misconceptions and emphasize that time billing is not about mistrust but about gathering essential data for informed decision-making. Joel Harris shares his initial resistance to time tracking in his early career and how he later understood its importance for managing corporate resources and making strategic decisions. The discussion highlights that time billing enables companies to optimize resource allocation and make informed decisions that can benefit employees, rather than micromanage them. This session aims to shift the perspective on time billing from oversight to a valuable tool for enhancing company operations and employee engagement.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Testimonial: Tina Peters - SVT
Now Playing
Testimonial: Tina Peters - SVT
Exciting insights from Tina Peters, Executive VP at SVT! Over the past ...
Exciting insights from Tina Peters, Executive VP at SVT! Over the past year, SVT has undergone transformative changes, leveraging the full power of Q360. By diving deep into the system, ...they've moved away from cumbersome spreadsheets, streamlined operations, and gained crystal-clear visibility into their business's future. Tina credits the Q360 adoption test for unlocking new efficiencies that have de-stressed their entire leadership team.

Ready to transform your business like SVT? Get in touch for a personalized Q360 demo today!

https://lnkd.in/eXigv7Vz
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ClearTalk EP 40: Mastering the Ebbs & Flows of the Integration Industry
Now Playing
ClearTalk EP 40: Mastering the Ebbs & Flows of the Integration Industry
In this episode of the ClearTalk Podcast, Brad Malone and Andrew ...
In this episode of the ClearTalk Podcast, Brad Malone and Andrew Ashbury explore the critical dynamics of labor management in the integration industry. They discuss the importance of proactive planning—knowing ...when to "throttle up" or "throttle down" before it becomes a necessity. Brad emphasizes the need for mature systems that allow for transparent communication between sales and operations, ensuring alignment and readiness for shifts in labor demand.

Andrew highlights common pitfalls, such as inadequate data systems and a siloed approach that prevent effective decision-making. Together, they underscore the strategic importance of integrating ERP systems and other tools to foster a mature collaboration that anticipates and adjusts to business needs efficiently.

This conversation is a deep dive into how strategic labor management and proactive planning can smooth out the operational ebbs and flows in the integration industry, ensuring businesses are always prepared and responsive.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Testimonial: Chris Mounts - AVI Systems
Now Playing
Testimonial: Chris Mounts - AVI Systems
We caught up with Chris Mounts of AVI Systems to ask him about his ...
We caught up with Chris Mounts of AVI Systems to ask him about his experience with Q360 over the years.

If you're wanting to grow your integration business, click the ...
link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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ClearTalk EP 39: Mastering Disaster Recovery and Business Continuity
Now Playing
ClearTalk EP 39: Mastering Disaster Recovery and Business Continuity
In this episode of ClearTalk, Roman Burchart, VP of Operations at ...
In this episode of ClearTalk, Roman Burchart, VP of Operations at Solutions360, hosts John Lyall, Customer Success Manager, to delve into the critical topics of disaster recovery and business continuity. ...They explore how companies often overlook these areas until an emergency strikes, emphasizing the importance of being prepared for any disruptive event that could affect business operations.

Roman and John discuss the differences between disaster recovery, which traditionally focuses on restoring IT functions like data recovery from hardware failures, and the broader scope of business continuity, which aims to maintain operational integrity no matter the external pressures, from cyberattacks to natural disasters.

Throughout the discussion, they share insights on how businesses can create resilient plans that ensure effective communication and operational functionality during crises. This involves not just IT teams, but training staff across all departments to understand and execute the company's contingency strategies effectively. The conversation highlights the need for regular updates, testing of disaster recovery and business continuity plans, and a proactive approach to managing potential threats to maintain trust and reliability among customers and stakeholders.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Testimonial: David Meneely & David Goldberg - DGI Communications
Now Playing
Testimonial: David Meneely & David Goldberg - DGI Communications
Transforming Operations with One Unified System At InfoComm, we had ...
Transforming Operations with One Unified System

At InfoComm, we had the chance to sit down with two leaders from DGI Communications — Owner David Meneely and newly appointed COO David Goldberg ...
— to hear about their experience since going live with Q360 in February.

Like many integrators, DGI faced challenges working across multiple, disconnected systems. Information was difficult to access, analysis took too long, and by the time reports were ready, the data was already out of date. With Q360, they now have everything in one place, giving their team instant access to accurate information at every level of the business.

In their own words, the results have been “amazing.” Employees are empowered to quickly find the details they need, which has improved decision-making and helped them deliver even more value to their customers.

This testimonial is a great example of how Q360 helps integrators simplify operations, unlock insights, and drive success across the organization.

If you're wanting to grow your integration business, click the link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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Testimonial: Kevin McKay - PJS Systems Inc.
Now Playing
Testimonial: Kevin McKay - PJS Systems Inc.
We caught up with Kevin McKay, Vice President of PJS Systems last year ...
We caught up with Kevin McKay, Vice President of PJS Systems last year to ask him about his experience with Q360.

If you're wanting to grow your integration business, click ...
the link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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ClearTalk EP 38: Fortifying Cybersecurity - Strategies and Challenges in the AI Era
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ClearTalk EP 38: Fortifying Cybersecurity - Strategies and Challenges in the AI Era
In this episode of the ClearTalk Podcast, Mack Graham engages with ...
In this episode of the ClearTalk Podcast, Mack Graham engages with Tofiq Indawala, Director of Consulting for Solutions360, in a deep dive into cybersecurity, a critical issue for modern businesses. ...They discuss the common cyber threats like phishing, ransomware, and IoT vulnerabilities, particularly focusing on the challenges faced by integrators who are increasingly adding internet-connected devices to their networks.

Tofiq underscores the importance of employee education on recognizing and handling potential cyber threats as a crucial line of defense. He details the concept of "security by design" within the development and implementation of ERP solutions, emphasizing the necessity of integrating security at every level of system design and operation—from user permissions and data storage to secure data transfer and robust backup strategies.

The conversation also explores the impact of AI and machine learning on cybersecurity, highlighting both the new challenges and opportunities these technologies present. They discuss how AI can enhance threat detection and response within organizations but also how it can be used maliciously to automate attacks.

Overall, the episode covers essential strategies for securing remote access, fostering a cybersecurity-aware culture among employees, and the ongoing importance of adapting to the evolving landscape of threats, especially in the context of increasing AI capabilities.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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NFPA Inspections Made Easy with QForms
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NFPA Inspections Made Easy with QForms
Transform your inspection process with QForms by Solutions360! ...
Transform your inspection process with QForms by Solutions360! Discover how our unified ERP system, Q360 and our innovative QForms solution, streamlines data collection, processing, and management, making manual processes a ...thing of the past. This video demonstrates a seamless, end-to-end solution that not only enhances efficiency but also supports business growth by consolidating operations on a single platform. Embrace a future where life safety inspections are simplified and integrated. For a deeper dive into our revolutionary approach, contact us at [email protected].Show More
Testimonial: Torrence Henry - ETG Fire
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Testimonial: Torrence Henry - ETG Fire
We recently had the privilege of interviewing Torrence Henry, delving ...
We recently had the privilege of interviewing Torrence Henry, delving into his distinctive journey with Q360 across various professional landscapes. What sets his insight apart? Remarkably, Torrence has spearheaded the ...integration of Q360 at three distinct companies, each time assuming a unique role.

Renowned in the industry as a formidable "fixer," one of Torrence's initial moves in any new endeavour is to champion the adoption of Q360.

If you're wanting to grow your integration business, click the link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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ClearTalk EP 37: AI Unveiled - Navigating the Future of Business Intelligence
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ClearTalk EP 37: AI Unveiled - Navigating the Future of Business Intelligence
In this episode of ClearTalk, Brad Dempsey welcomes Roman Burchart, VP ...
In this episode of ClearTalk, Brad Dempsey welcomes Roman Burchart, VP of Operations at Solutions, to demystify the buzz around Artificial Intelligence (AI). They start by breaking down AI's capabilities, ...from enhancing reasoning and creativity with generative models like ChatGPT to the practical applications in business processes. The conversation transitions into the fascinating realm of Artificial General Intelligence (AGI) and its implications for the future.

Highlighting Solutions' latest foray into AI with their new business intelligence features, they discuss leveraging Microsoft Azure and OpenAI to create customizable chatbots. This integration aims to streamline operations and secure data within a trusted ecosystem. They explore the concept of "multi-model" AI, emphasizing the tailored use of AI tools for specific business needs, likened to choosing the right tool for a physical task. This episode promises a thought-provoking look at AI's current state, its tangible benefits for businesses, and speculative future advancements.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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ClearTalk EP 36: From Fragmentation to Integration - Revolutionizing Operations with ERP
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ClearTalk EP 36: From Fragmentation to Integration - Revolutionizing Operations with ERP
In this insightful episode of ClearTalk, John Graham is joined by Tim ...
In this insightful episode of ClearTalk, John Graham is joined by Tim Archambault, a senior sales executive at Solutions360, to explore the pervasive challenges that systems integration companies face today. ...They dive into the critical issue of data fragmentation across multiple systems, which hampers companies' ability to make informed decisions and streamline their operations. Tim discusses the common reliance on inefficient data management practices, such as the use of spreadsheets, and presents three solutions: maintaining the status quo, leveraging business intelligence tools, or implementing a comprehensive ERP system.

Solutions360's approach to unifying business processes under one system emerges as a game-changer, offering real-world examples of companies that have seen transformative results. The conversation highlights the journey from initial skepticism to the realization of significant operational benefits, emphasizing Solutions360's commitment to customer success beyond the sale. This episode is a must-listen for anyone interested in overcoming the complexities of systems integration and driving their business forward with innovative solutions.

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/
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Insights into Business Monitoring with Steve Riley and Brad Dempsey
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Insights into Business Monitoring with Steve Riley and Brad Dempsey
Brad Dempsey catches up with Steve Riley at InfoComm23. The pair ...
Brad Dempsey catches up with Steve Riley at InfoComm23. The pair discuss the importance of Business Monitoring in the industry. Tune it hear what the pair had to say!

If you're ...
interested in learning more about business monitoring, click the link below to get in touch with our team: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/Show More
Happy Holidays from Solutions360!
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Happy Holidays from Solutions360!
From all of us at Solutions360 and Navigate, Happy Holidays!
From all of us at Solutions360 and Navigate, Happy Holidays!
ClearTalk EP 35: Cultivating Success - Navigating the Journey of Q360 Adoption
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ClearTalk EP 35: Cultivating Success - Navigating the Journey of Q360 Adoption
In this engaging episode of ClearTalk, join hosts John Lyall and ...
In this engaging episode of ClearTalk, join hosts John Lyall and Andrew Ashbury as they delve into the exciting world of Q360 adoption, a transformative initiative aimed at enhancing customer ...engagement and maximizing business system efficiency. Through a detailed discussion, Andrew likens the process to a comprehensive, unbiased evaluation, akin to a multi-point car inspection, providing objective insights into system usage. The episode highlights the collaborative nature of this engagement, showing how it fosters a deeper understanding between clients and the business, and turns raw data into actionable strategies. Listeners will gain insights into how periodic assessments can lead to significant improvements, the evolution of customer service strategies, and the critical human element in technology adoption. This episode is a must-listen for anyone interested in understanding and improving their engagement with business systems, ensuring continuous growth and efficiency.Show More
Testimonial: Scott Vegte - All Pro Integrated Systems
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Testimonial: Scott Vegte - All Pro Integrated Systems
We caught up with Scott Vegte, Director of Sales Operations and ...
We caught up with Scott Vegte, Director of Sales Operations and Marketing, earlier this year to ask him about his experience with Q360.

If you're wanting to grow your integration ...
business, click the link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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Testimonial: Mike Walsh - DGI Communications
Now Playing
Testimonial: Mike Walsh - DGI Communications
We caught up with Mike Walsh, CEO of DGI Communications earlier this ...
We caught up with Mike Walsh, CEO of DGI Communications earlier this year to ask him about his experience with Q360.

If you're wanting to grow your integration business, click ...
the link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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ClearTalk EP 34: Sales Pipeline Management vs Forecasting
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ClearTalk EP 34: Sales Pipeline Management vs Forecasting
Dive into the nuanced world of sales on the latest ClearTalk podcast ...
Dive into the nuanced world of sales on the latest ClearTalk podcast episode, where we demystify the differences between opportunity management and sales forecasting. With expert Chris Peterson, Founder and ...CEO of Vector Firm, we challenge the idea that sales is either an art or a science and explore how the best sales teams blend structured processes with strategic agility. Uncover the essentials of an accurate forecast report, the dynamics of sales probability, and the execution of best practices for consistent sales success. For businesses seeking to refine their sales approach and navigate the complexities of implementation. Tune in to equip your team with the insights needed to not just understand, but master the sales process.Show More
Testimonial: Casey Becker - DGI Communications
Now Playing
Testimonial: Casey Becker - DGI Communications
We caught up with Casey Becker from DGI Communications earlier this ...
We caught up with Casey Becker from DGI Communications earlier this year to ask him about his experience with Q360.

If you're wanting to grow your integration business, click the ...
link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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ClearTalk EP 33: Decoding WIP - The Lifeblood of Project-Based Business
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ClearTalk EP 33: Decoding WIP - The Lifeblood of Project-Based Business
On this episode of ClearTalk... Join host Jen Jackson as she dives ...
On this episode of ClearTalk...

Join host Jen Jackson as she dives into the essentials of Project WIP with expert Brad Dempsey. In this episode, they'll discuss:

Defining WIP: Uncover what WIP ...
(Work in Progress) reports are and why they are seen as the lifeblood of Project-Based Companies.

Importance for Systems Integration Companies: Understand why the WIP schedule is vital for assessing company performance and future projections.

Spotting Red Flags: Bradford offers insights on indicators of potential issues when evaluating WIP and how to navigate through them.

Forecasting Cash Flow & Profitability: Learn how the project and portfolio WIP can guide in forecasting a company's cash flow and potential profitability.

Aligning WIP with Financial Goals: Tips on ensuring that WIP corresponds with a company's broader financial strategy and objectives.

External Stakeholder Communication: Grasp how WIP aids in transparently communicating a company's health and progress to banks, investors, and bonding companies.

Don't miss out on this comprehensive breakdown. Tune into the ClearTalk podcast for the full conversation!
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ClearTalk EP 32: Cracking the Supply Chain Code: Avidex's VP Reveals Key Insights - Part 2
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ClearTalk EP 32: Cracking the Supply Chain Code: Avidex's VP Reveals Key Insights - Part 2
Join us for an insightful episode of ClearTalk as we dive into the ...
Join us for an insightful episode of ClearTalk as we dive into the world of supply chain management - a hot topic in the integration industry for years.

We are honored ...
to have Michael Stammire, VP of Procurement for Avidex, join us to share his best practices in responding to the ever-changing supply chain challenges.

Stammire opens up about how the pandemic impacted Avidex, from project delays to freight and logistics issues. He discusses the shift in buying habits and the adoption of more mature procurement practices to overcome these challenges.

Don't miss it!
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ClearTalk EP 31: Cracking the Supply Chain Code: Avidex's VP Reveals Key Insights - Part 1
Now Playing
ClearTalk EP 31: Cracking the Supply Chain Code: Avidex's VP Reveals Key Insights - Part 1
Join us for an insightful episode of ClearTalk as we dive into the ...
Join us for an insightful episode of ClearTalk as we dive into the world of supply chain management - a hot topic in the integration industry for years.

We are honored ...
to have Michael Stammire, VP of Procurement for Avidex, join us to share his best practices in responding to the ever-changing supply chain challenges.

Stammire opens up about how the pandemic impacted Avidex, from project delays to freight and logistics issues. He discusses the shift in buying habits and the adoption of more mature procurement practices to overcome these challenges.

In this episode, you'll learn about:

- The importance of 'just in case' ordering versus 'just in time' to protect projects.
- Ordering strategies against the pipeline for high run rate items with long lead times and core components.
- The benefits of using a standardized quoting tool for better visibility.
- The value of seamless communication between Purchasing and Sales.

Stay tuned for Part 2, where we'll delve even deeper into the secrets of supply chain mastery with Michael Stammire.

Don't miss it!
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ClearTalk EP 30: Why Is It So Contentious to Provide Transparent Information to Employees?
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ClearTalk EP 30: Why Is It So Contentious to Provide Transparent Information to Employees?
Prepare for a captivating episode of ClearTalk as Brad Malone, ...
Prepare for a captivating episode of ClearTalk as Brad Malone, Solutions360's Vice President of Professional Services, joins forces with our CEO, Bradford Dempsey, to explore the intriguing realm of information ...transparency.

Sharing information can ignite fiery debates among business owners, especially when it involves financial data disclosed to employees. However, Solutions360 has a game-changing solution: Q360. This powerful data repository empowers your team to make informed decisions, fueling their success.

But here's the catch: education is the key. Dempsey stresses the importance of providing context and understanding alongside the shared information. Without it, misinformation spreads like wildfire, breeding problems.

Discover the essential metrics for labor-based integration companies and unravel the true meaning behind Dempsey's "visibility creates efficiency" philosophy. Don't miss out!
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ClearTalk EP 29: What Do You Really Mean by Profitability?
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ClearTalk EP 29: What Do You Really Mean by Profitability?
Get ready to dive deep into the world of profitability with the latest ...
Get ready to dive deep into the world of profitability with the latest episode of ClearTalk! Our CEO, Brad Dempsey, sits down with Brad Malone, VP of Professional Services, to ...uncover the truth behind measuring profitability.

While profitability is a metric that grabs everyone's attention, are you measuring it correctly? As integrators are in the business of selling labor, it's essential to understand the importance of burden rates when it comes to measuring profitability. As Malone points out, many people escalate their gross profit without burdening their labor correctly, causing excess overhead and impacting their net profit.

But that's just the tip of the iceberg! On this episode, you'll also discover what Dempsey means by "Profit often hides our sins" and how heroism, martyrdom, and project drama can impact project profitability.

If you're ready to take your profitability game to the next level, listen to the full episode now! You'll learn that consistently profitable integrators are well-run organizations that are often a pleasure to work for. Don't miss out on all the valuable insights and tips that Dempsey and Malone have to offer.
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ESA Webinar: Financial Fundamentals for Business Leaders of Systems Integrators
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ESA Webinar: Financial Fundamentals for Business Leaders of Systems Integrators
Typically business leaders in the Security Systems Integrator world ...
Typically business leaders in the Security Systems Integrator world come from a functional background in technology or sales, but rarely from finance. However, finance is the language of business and ...having an understanding of the fundamentals of finance is essential for leaders to succeed in business. In this webinar, we will address how the building blocks of good project accounting practices rollup to the income statement in order to understand the financial contributions of your functional role to the overall success of the business.Show More
ClearTalk EP 28: The BIG "WHY"
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ClearTalk EP 28: The BIG "WHY"
On this episode of ClearTalk, Brad Malone, VP of Professional Services ...
On this episode of ClearTalk, Brad Malone, VP of Professional Services at Solutions360, joins CEO, Brad Dempsey, to discuss the BIG "WHY".

Q360 is a business management tool, which is much ...
more than ERP software.

“Q360 changes the culture and DNA of an organization,” says Dempsey. “It's very different from just a technology implementation.”

“We have really shifted the paradigm, from Go Live being the milestone and it’s all about the software, to focusing on fulfilling the integrator’s objectives, and the platform is just one aspect of the project,” says Malone.

With every implementation, we start with what we call the BIG “WHY”.
• Why did you buy the tool?
• What do you want to achieve?
• What are you after?

And we use that BIG “WHY” throughout the implementation. This is why you're doing what you're doing.

“We've got to change business processes. We've got to oftentimes teach management how to read dashboards that they've never seen before using data they've never had before. So, it's a big paradigm change, and we're really focusing on that.” Malone reports.

Also on the podcast, the pair discuss:

What is Excel hell?
Why should an integration company embark on this kind of major change?

Listen to the podcast for all this and much more!
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ClearTalk EP 27: What Is Closed-Loop Estimating?
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ClearTalk EP 27: What Is Closed-Loop Estimating?
On this episode of ClearTalk, Brad Malone, VP of Professional Services ...
On this episode of ClearTalk, Brad Malone, VP of Professional Services at Solutions360, joins CEO, Brad Dempsey, to discuss closed-loop estimating.

In simple terms, closed-loop estimating is the feedback loop from ...
lessons learned from each project so they can be incorporated in future estimates, setting them up to be more accurate and profitable.

There are always similarities along with uniqueness across all projects, and there are lessons to be learned from both aspects. “When we have similarities, we can fine tune our estimates, and when we have uniqueness or risk, we can figure out how much contingency we’ll need,” Malone explains. “It's really a learning process.”

All of this relates to LEAN principles and six sigma, which Navigate encourages integrators to adopt.

“The way I look at Lean is about getting rid of waste, and drama, and really streamlining processes,” says Malone. I always use the metaphor of Michelangelo and David. How did Michelangelo carve David? Well, he just took away everything that wasn't David.”

Conversely, 6 Sigma is about variation - the more similar your projects are, the more you can look at reducing the variation.

By embracing these concepts Navigate finds integrators can save 20% to 30% of their labor on a project.

Also on the podcast:

What are the prerequisites for implementing closed-loop estimating.
Why you should not wait until the end of a project to go back and look at the original estimate.
How to develop the process to estimate the way you actually run a project.
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ClearTalk EP 26: 4 MORE Reasons Why You Should Have a Budget for Your Integration Business
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ClearTalk EP 26: 4 MORE Reasons Why You Should Have a Budget for Your Integration Business
On this episode of ClearTalk, our President, Joel Harris, is once ...
On this episode of ClearTalk, our President, Joel Harris, is once again joined by Eric Morris, CFO at Wayne Automatic for PART 2 of this discussion on why budgeting is ...important for the success of your integration business.

The pair also covers many best practices for using your budget as a tool throughout the year, as opposed to creating a budget and putting it on the shelf.

It may be a bit cliché, but they say that when you set goals, they need to be SMART, and it’s the same thing with your budget. Your budget needs to be Specific, Measurable, Achievable, Realistic and Time Centered.” Eric Morris

Our experts answer many important questions including:
- Why should you always be challenging your assumptions?
- How can an integration company build a revenue budget?
- Why is it important to triangulate your work against as many data points as possible
- Why you need to schedule budget review meetings

“Remember, budgeting is an iterative process, and nobody gets it right. We just keep after it and get a little bit better each time,” says Morris. “My company, like everyone else, still has a lot to learn, but we hope we get better with each turn of the crank.”

It’s important to be precise in your assumptions.

If you want to increase gross profits, how are you going to accomplish that?

Optimism is good, but slogans, like Buy Better, don’t help you increase gross profits. “You can’t assume that we can just magically work really hard so our gross margin will increase, and, by golly, we’re going to do better next year,” Morris reports. “You have to be realistic and keep challenging the assumptions.”

Our goal is that when you walk away from this podcast you will create a SMART budget for your integration business. “Because if you don't manage your business differently, the results are not going to be different,” says Harris.

Listen to Part One of this podcast – ClearTalk 25: 4 Reasons Why You Should Have a Budget for Your Integration Business
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Testimonial: Tina Peters - SVT
Now Playing
Testimonial: Tina Peters - SVT
We caught up with Tina Peters from SVT earlier this year to ask her ...
We caught up with Tina Peters from SVT earlier this year to ask her about her experience with Q360.

If you're wanting to grow your integration business, click the link ...
below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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Happy Holidays and Happy New Year!
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Happy Holidays and Happy New Year!
Happy Holidays and a Happy New Year from your Friends at Solutions360.
Happy Holidays and a Happy New Year from your Friends at Solutions360.
Testimonial: Brent Berger - Bridges SI
Now Playing
Testimonial: Brent Berger - Bridges SI
We caught up with Brent Berger from Bridges SI earlier this year to ...
We caught up with Brent Berger from Bridges SI earlier this year to ask him about his experience with Q360.

If you're wanting to grow your integration business, click the ...
link below to book your personalized demo:

https://lnkd.in/eXigv7Vz
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