Service & Contracts

From service level agreements and maintenance contracts to dispatch automation and real-time call profitability — Q360 gives your service department the tools to deliver and the data to prove it.

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Explore Features

Agreements

Service Level Agreements

Define, track, and enforce SLAs across your entire customer base. Q360 ties service entitlements directly to installed equipment and contract terms, so your team always knows what's covered and what response time is expected. Automated escalation rules trigger alerts when SLAs approach their deadlines, keeping your team proactive and your customers satisfied.

Dispatch

Service Dispatch Automation

Q360's queue-based dispatch system lets you manage service calls from creation through resolution. Skills-based dispatching ensures the right technician is assigned based on certifications, zone, and availability. Real-time profitability: Track labor and materials on every service call in real time. See profit by call, contract, customer, or segment — so you know exactly which agreements are making money and which need attention.

Contracts

Recurring Managed Services

Q360 manages your service obligations end-to-end. Recurring inspections, preventive maintenance schedules, and contract renewals are automated so nothing slips through the cracks. Block time and block amount management gives you flexibility in how you structure agreements. Revenue recognition and billing automation ensure you're recognizing revenue correctly and invoicing on schedule.

Key Capabilities

Built for Service Teams

Everything your service department needs to stay efficient, profitable, and accountable.

Queue-Based Dispatch

Flexible call queues with skills-based routing, zone management, and real-time status tracking.

SLA Enforcement

Tiered service entitlements with automated escalations and compliance dashboards.

Call Profitability

Real-time job costing on every service call — see profit by tech, contract, or customer.

Email Capture

Automatically create service calls from incoming emails with full context and attachments.

Q360™ OneDashboard

See How Q360 Manages Service & Contracts

Book a demo to see dispatch automation, SLA tracking, and contract profitability in action.

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