Context

How Tigerpaw Is Typically Used

Tigerpaw excels at service tickets and dispatch, time and expense tracking, quotes and CRM, and service-oriented inventory. For companies that are primarily service-driven, this provides strong visibility into technician activity and customer interactions.

Where Integrators Feel Friction

Systems integrators do more than run service tickets. They run large installation projects requiring purchasing, staging, change orders, real-time margin tracking, and project-to-service transitions. PSA platforms like Tigerpaw are optimized for service workflows, not complex project and job cost control. As projects grow, integrators often need to add accounting and project systems alongside their PSA.

How Q360 Handles This

Q360 combines PSA-style service management with full ERP-grade project, inventory, and financial control. Projects, service, technicians, and financials all operate on one platform. Installed systems become the foundation for future service and renewals — eliminating the split between PSA and ERP.

Side-by-Side

How They Compare for Integrators

What Integrators Evaluate Q360 Tigerpaw
Core ERP Built for integrators PSA for MSP & Telecom
Field service and dispatch Native Separate application
Project job costing Integration-focused Project-based
Installed base by site Core concept Not native
Service agreements Built in Configured
Inventory by truck and job Designed for it Warehouse-focused
Project-to-service handoff Automatic Process-driven
Overall fit for integrators High Depends on integrations
Embedded AI Agents Yes No

Choose Q360 if…

You run both projects and service as one business and need ERP-grade project and financial control alongside dispatch.

Choose Tigerpaw if…

Your operation is primarily service-driven and project complexity is low.

Real-World Scenarios

Day-in-the-Life Comparisons

Here's what happens in real integration workflows — and where the platform difference shows up.

1

A change order hits mid-project

In Q360, the PM creates a change order that automatically updates the budget, material list, and billing schedule. In other platforms, this often requires manual updates across multiple systems.

2

A tech needs device history on-site

In Q360, the technician opens the mobile app and sees the complete installed base — every device, drawing, and service record for that site. In other platforms, this data often lives in a separate system.

3

A service contract renews while jobs are still running

In Q360, renewals are tied to installed assets and happen automatically. Open projects and active service run side by side on the same platform. In other platforms, these are often managed in different tools.