Closing the Loop with Client Surveys

Closing the Loop with Client Surveys

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Client surveys can help integrators maintain customer relationships When we speak with integrators about client surveys, we often hear, “We don’t use them anymore because people don’t return them.” Or worse, “We get some back,

Common Security Challenges with a Remote Workforce

4 Common Security Challenges with a Remote Workforce

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Some security challenges never change, and this remains true with the shift to a remote workforce. Human fallibility is always in play, even the most secure systems come with inherent risks, and bad actors will eternally

Does Your 2022 Budget Hold Water?

Does Your 2023 Budget Hold Water?

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As many integration firm owners finalize their 2023 budgets, they have to ask themselves: “Does this budget hold water?” “Will these assumptions and projections float … or will they sink like a stone?” To solve

3 C's of Change Management

The 3 C’s of Change Management

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Often, when an organization embarks on a large-scale culture change or transformation, there is so much detail and information to digest when there is only one thing the people involved really want to know: “What does

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How to Keep a Project on Course

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If all projects are different, what is the best way for integrators to keep a project on course? All integration projects are unique, and there’s no two alike, right? Yes, all projects contain uniqueness and

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Measuring Customer Profitability

Are Your ‘Best’ Customers Your Most Profitable? On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability. Are your

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How Do You Manage a Remote Workforce?

One consequence of the COVID pandemic is that managers have had to deal with a new, and to many, a daunting challenge: learning how to manage a remote workforce. What are they doing? Are they