By Brad Malone I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality
Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications.
When Is It Time for an ERP Upgrade? An ERP implementation can be costly and time-consuming. Deciding when to invest in a new ERP (Enterprise Resource Planning) software for your system integration business is a
Most businesses have standalone software packages that act as repositories for data and to perform various job specific tasks. It’s common to end up with 3 or more separate systems, each essentially acting as a
Are you good at making decisions? Good management is about making clear and timely decisions so that the business runs smoothly and profitably with as little disruption and drama as possible. Three common deterrents to
9 Steps to Improve Operational Efficiency Your company’s ability to maximize the ratio of output to input affects how well your business operates as a whole. Whether you’re looking to increase profitability, enhance your
From all the conversations we’ve had with integration owners, the one challenge we hear about a lot is “busy season.” There are no hard-and-fast rules in the systems integration industry – mainly because no two
What does it mean that Q360 is a business process management and workflow tool? When you look at an integration business in terms of workflows, Q360 helps to organize data so processes can be standardized
What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes
When managing people, competence and behavior are often indistinguishable — and that’s a problem for integrators that want to maximize performance. Many managers automatically link competence and behavior together. As a result, when an