Should Integrators Reward Value or Effort?
I find that people are often rewarded by how busy they are, rather than how productive they are. I was recently working with a company and the president said, “I want people who put in lots of…
Insights for Integrators
What Happens When the Project Estimate Doesn't Match Reality?
There is widespread belief in the integration industry, that the most important measure for a project manager is to be ‘on time and on budget,’ and that a good project manager will make it so. But…
Customer Success Manager Is One of Solutions360's Most Innovative Roles
Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships.…
3 Tips to Help Integrators Grow Services Revenue
Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this,
The Time Billing Paradox
What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the…
CFO Perspectives on Liquidity and Cash Flow for MSPs
CFOs Say Cash is King! At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash…
Best Practices for Building Recurring Revenue
In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices…
Does Everyone Understand the Purpose of Your Processes? Solutions360
What is the purpose of your processes? And does everyone understand the value?
How Good Are You at Predicting the Past?
The better you are at predicting the future, the better decisions you will make.