At InfoComm 2023, Solutions360 CEO Brad Dempsey sat down with Mike Walsh, CEO of DGI Communications, to talk about their recent transition to Q360 and what the experience has been like as a new customer.

DGI is a multifaceted integration company based in Billerica, Massachusetts, specializing in AV integration, large format print, acoustic solutions, and a growing consulting practice that blends their technology and print expertise. With so many interconnected business units, finding a unified platform was a priority. In February, DGI officially went live with Q360.

When asked what advice he would give to other integrators preparing to implement Q360 or any ERP system, Mike didn’t hesitate.

“Be ready for it. It’s a lot of work,” he said with a laugh, acknowledging what every integrator already knows about the complexity of ERP change. But the message wasn’t cautionary, it was practical: success comes from preparation.

Mike emphasized that interdepartmental training is one of the biggest keys to a smooth rollout. Ensuring teams understand how the system affects every part of the business helps build alignment earlier and reduces friction later.

He also highlighted the strength of the Q360 training resources, from webinars to the content library, and called out the Solutions360 team as a major factor in the success of the project.

“There are a lot of intelligent people, really caring, really forward thinking,” Mike shared. Still, he noted that even with all the available resources, ongoing learning is essential. “Preparing yourself for it is your best success.”

We’re proud to partner with companies like DGI Communications and grateful to Mike for sharing his experience.

If your integration business is considering a move to a unified ERP, insights like Mike’s serve as a valuable reminder: preparation, training, and the right partner make all the difference.

This testimonial shares the exciting story of how GENCOMM, led by new co-owners Joe and Clayton, is reigniting their use of Q360 to take their business to the next level. After exploring other options, they realized Q360 is the all-in-one solution they needed to streamline operations, enhance planning, and drive profitability. With expert guidance from Brad Malone & Joel Harris, Joe and Clayton are building a solid foundation for their company’s future. Together, they’re turning Q360 into their ultimate playbook for success, equipping themselves with the tools and insights to confidently lead GENCOMM into a bright and thriving future.

I just want to let you know that our Q360™ support and project schedules reconcile to the financial statement Gross Profit within 4/100 of 1% of the total Gross Profit Dollars. Not too shabby. We never got anywhere near this level of precision with our former GP software.The financial statement values become “real” when they are supported by detailed schedules enumerating each victory or misstep by project and by call. This builds trust in the processes and overall automation for our users and it encourages them to drill down and find out what happened on specific projects and calls. Our former system had schedules of Projects and Calls, but it was nearly impossible to reconcile the schedules to the financial statement values for a whole host of reasons.This reconciliation element is another part of the value we are deriving from our new system. When I can get within less than $1,000 variance on a $1.8M monthly gross profit, it warms the hearts of accountants everywhere.“ “Q360 doesn’t sell software. Instead they enable you with tools to optimize your processes, while simultaneously challenging you to rethink where and how you generate your greatest returns on investment. Only those individuals who are serious about taking their organizations to the next level should consider the Q360 approach.