It was desirable to work with a vendor that could understand us quickly. We interviewed other vendors that knew a lot about their software, but not how to apply it to our industry or our business. Solutions360 already understood what we needed.

Q360™ is incredible and the team is so flexible. I took our three different software packages and replaced it with one database. Now I have three times less maintenance and support issues and three times less the headaches and access to all our business information.

We caught up with Casey Becker from DGI Communications earlier this year to ask him about his experience with Q360.

Colleagues, the efficiencies of Q360 continue to improve our internal processes. With our Q360 inventory bar-coding system we have been able to complete a full inventory of our MSP warehouse in just under 6 hours (this used to take 2+ days)!  The  MSP warehouse is now open for all SCS transactions.

I just want to let you know that our Q360™ support and project schedules reconcile to the financial statement Gross Profit within 4/100 of 1% of the total Gross Profit Dollars. Not too shabby. We never got anywhere near this level of precision with our former GP software.The financial statement values become “real” when they are supported by detailed schedules enumerating each victory or misstep by project and by call. This builds trust in the processes and overall automation for our users and it encourages them to drill down and find out what happened on specific projects and calls. Our former system had schedules of Projects and Calls, but it was nearly impossible to reconcile the schedules to the financial statement values for a whole host of reasons.This reconciliation element is another part of the value we are deriving from our new system. When I can get within less than $1,000 variance on a $1.8M monthly gross profit, it warms the hearts of accountants everywhere.“ “Q360 doesn’t sell software. Instead they enable you with tools to optimize your processes, while simultaneously challenging you to rethink where and how you generate your greatest returns on investment. Only those individuals who are serious about taking their organizations to the next level should consider the Q360 approach.

Here at Solutions360, we are lucky to have great partners. Working with companies like Presentation Products is the manifestation of our mission; to become our customers most valued business partner. In this video, Orin Knopp, President of Presentation Products, shared his experience using Q360 and the company behind the software, Solutions360.

The Solutions360 team took the time to understand my business goals and implemented the software to support my strategy. I like the ease of use and the fact I “can do what I want” with the product. The team at Solutions360 has allowed me to focus on growing my business over the course of over 10 years

“Q360 has truly transformed the way we operate at our company. My focus has always been on simplifying processes for the team, and Q360 has been instrumental in achieving that. Over the past year and a half, we’ve leveraged the API to create more complex solutions tailored to our needs, which has greatly streamlined our workflows. We’ve been able to integrate external tools like Slack and document repositories directly into Q360, reducing the need for multiple systems and making our data management more efficient.

One of the most impactful changes has been reducing the number of clicks required for tasks—our teams can now add notes with a single click, saving valuable time across different departments. For example, our AR team can easily update records, while the engineering team can adjust project timelines directly from their reports. These seemingly small improvements have added up to significant time savings, making our processes smoother and more efficient.

We also moved away from other tools like Smartsheets, consolidating everything into Q360, which has been a game changer from both a data governance and efficiency standpoint. Now, with Q360 as our central hub, we’ve been able to create a more cohesive and user-friendly experience for the team, fostering greater adoption and continuous feedback. It’s been a rewarding journey, and we’re excited about the future possibilities with Q360.”

This testimonial shares the exciting story of how GENCOMM, led by new co-owners Joe and Clayton, is reigniting their use of Q360 to take their business to the next level. After exploring other options, they realized Q360 is the all-in-one solution they needed to streamline operations, enhance planning, and drive profitability. With expert guidance from Brad Malone & Joel Harris, Joe and Clayton are building a solid foundation for their company’s future. Together, they’re turning Q360 into their ultimate playbook for success, equipping themselves with the tools and insights to confidently lead GENCOMM into a bright and thriving future.

Having our managers comfortable using the new system is only part of the journey.  A more important milestone is when they learn what the new information is telling them.  We appreciate that our new system allows us to do things faster, slicker, and with better information. The true value, however, is when the managers are making better decisions because they fully comprehend what the new information is telling them.  Our managers’ new abilities translate into decisions that reduce cost, increase revenues, and enhance margins.

We caught up with Andy Pelletier at BLC and asked him about his experience with Q360 post implementation. His feedback was a welcomed reminder of the impact a unified ERP system can have on an integration business.

We caught up with Bill Fons and asked him about his journey over the past year with Q360 and Navigate Management Consulting. Bill shares with us where his company was and where it’s heading and how tools like Q360 have helped him achieve better business results.

I wanted to do some before and after comparisons with some of our processes; although we have some obvious and big wins in the operations side, I discovered something really interesting in A/P that I needed to mention. We measured the old way and the new way of processing a single vendor’s invoice; from receiving the bill in the mail through to filing/archiving the paid invoice. It used to cost us $68 as a voucher went through a seven step manual process. Then using Q360 and its automated processes and going paperless we discovered that the cost went down to $14 per vendor invoice going down to a two step process.We only average fifty vendor invoices per month, but that adds up to a savings of $2,700 per month or $32,400 per year. As an interesting side effect, going paperless with Q360 also freed up enough space in their office to add seating for 7 more employees when we removed the A/P filing cabinets.

We caught up with Brent Berger from Bridges SI earlier this year to ask him about his experience with Q360.

How AVI Systems Scaled with Q360

At InfoComm 2024, Chris Mounts, CFO of AVI Systems, sat down to reflect on the company’s remarkable journey since implementing Q360 nearly a decade ago. What started as a 17-branch operation has expanded to 35 locations across North America, with revenue growing from $160 million to $450 million and headcount more than doubling to over 1,100 employees.

Chris attributes a significant part of that growth to the operational foundation Q360 provides. As someone with experience in billion-dollar, publicly traded companies using top-tier ERP platforms, he emphasized that Q360 has matched — and in many ways exceeded — those systems, particularly in automation and reporting flexibility. The ability to automatically generate detailed WIP reports and customize them for different stakeholders has been critical for managing complex operations at scale.

He also pointed to quoting automation as a major driver of both top-line and bottom-line improvements. By streamlining the quoting process and ensuring that additional services are consistently included, AVI has turned previously breakeven service lines into high-margin revenue streams — some now contributing up to 20% of overall profitability.

For AVI, Q360 has become more than just software — it’s a strategic partner in driving scalable, sustainable growth.

We caught up with Kevin McKay from PJS Systems earlier this year to ask him about his experience with Q360.

We recently had the privilege of interviewing Torrence Henry, delving into his distinctive journey with Q360 across various professional landscapes. What sets his insight apart? Remarkably, Torrence has spearheaded the integration of Q360 at three distinct companies, each time assuming a unique role.

Renowned in the industry as a formidable “fixer,” one of Torrence’s initial moves in any new endeavor is to champion the adoption of Q360.

We checked in with David Meneely,(President) and David Goldberg (COO) of DGI Communications last year to ask them about their experience with Q360 since their implementation.

We had a chance to ask Kyle Habben, President of ECC, about his experience with Q360. Kyle provided an insightful overview of what companies should expect from a unified ERP system and what it takes to fully utilize a tool like Q360. Kyle’s feedback was a welcomed reminder of why we do what we do and a confirmation of our goal, to become our customers’ most valued business partner.

“Implementing Q360 was the single best decision I’ve made as the President of this company”

When we bought the business two years ago we started looking very closely at the business process side and we knew the systems were underinvested in given the size of the company. Our decision to invest in Q360 sets us up for decades of growth. Visibility into the business is key. With 6 different systems, you can’t have the same level of visibility that the unified system Q360 offers.

We caught up with Adam Handy from Marshall Industries Inc. earlier this year to ask him about his experience with Q360. Adam offers a unique perspective of Q360’s transition over the past 10 years from the original application based program to the cloud platform it is today.

We caught up with Scott Vegte, Director of Sales Operations and Marketing, earlier this year to ask him about his experience with Q360.

We caught up with Mike Ubriaco from AVI Systems Inc earlier this year to ask him about his experience with Q360.

We caught up with Mike Abernathy, Director of Business Resources of the NSCA and asked him about his experience with Solutions360. He confirmed that we were living up to our promise of becoming our customers’ most valued business partner.

We caught up with Tina Peters from SVT earlier this year to ask her about her experience with Q360.

This was the best implementation I’ve ever gone through and I’ve gone through four of them. We still have some hiccups and some more training to do, but our PM is on vacation this week, so that’s a good sign. The BA and his team were excellent – his demeanor, skill set, and business acumen were second to none. Overall its going very well; we appreciate the whole team.

I just wanted to let you know that I LOVE how your bank reconciliation feature works. Our previous systems all had bank reconciliation, but they were cumbersome to use. I have reduced the time to complete this process from approximately 5 hours to less than 2 hours now. As this is a tedious task to begin with I thank you for the time savings.

We appreciate very much your personal concern and interest in our success. Denise and I were commenting earlier today that we both feel more confident in our Company’s decision to go with your firm as time goes on. It is a great feeling.Your solutions have helped us to better understand our business and help us be successful. We are hopeful for continued success for both our team and yours in the coming years. It is going to take good attention and good strategy to weather the economic storms ahead.

Just about everything. Efficiency, cash management, real time ACCURATE data, document management, process control, etc., etc. This program really hit it out of the park for us. I am elated, given the high failure rate of these types of implementations. The fact is both the program and the people doing the consulting on it were equally responsible for the success of the project. End to end solution allows data storage in one place. Lots of options for User Setup allows for flexibility, Grid Layout with export capabilities is great, Document Linking is a nice feature, and Bank Reconciliation & RMA Processing happen as you expect they should, which has increased productivity. The ability to initiate a support call from within the software is a great feature.Now that we have been using the software for a few years we are really learning to leverage even more than we envisioned. It was an integral part of enabling our growth last year with an 80% increase in revenues while using $1.5M less cash to do so. Enough said; this investment has paid for itself many time over.

I just used my new Digital Signage Departmental Workflow and found the information I was looking for in about 15 seconds. It used to take much longer so again THANK YOU both for the time and effort to created these for us on Wednesday. It is much appreciated and helpful.

Brad, Tofiq, thank you for your time and the level of detail that you brought to the meetings. Your comments and insight will assist us with organizing our processes to take advantage of what Q360 brings to us in our quest to grow our company effectively for years to come.

We caught up with Mike Walsh, CEO of DGI Communications earlier this year to ask him about his experience with Q360.

The product has been beautifully designed with great visibility into virtually any aspect of the business. No troublesome crashing or unexpected glitches. It is very easy for users to become accustomed to and to navigate through workflow and various screens. It is also well designed to be extended and customized safely, surviving upgrades to the core software. I spent 20+ years as a database developer / consultant, helping clients to customize a wide variety of CRM and ERP packages. The biggest problem was version upgrades once the customizations were in place. This is a non-issue with Q360.

I am now the “in house consultant” for my company and am thrilled to have found Q360. No other product that I have worked with comes close to the flexibility combined with stability provided by the design of Q360. It’s a great product and the team at Solutions360 is extremely responsive and eager to respond to questions!

I expect Q360 will be the last system we ever use. It does everything for our business end-to-end, the way we really want it to work, and it’s completely scalable. We have known Solutions360 for years and see how much they have helped other contractors. But mostly, Q360 is a complete end-to-end solution, and there is no other product that can do that for integrators like ourselves.

Hear from Sean Borowski, Executive VP of Systems Innovation, about how Q360 is driving their growth! As an AV systems integrator focused on event spaces, Sean shares how Q360 has helped them improve forecasting, maintain inventory, and maximize profitability by providing real-time insights and data tailored to their industry. His favorite tool? The One Dashboard—an essential for planning and tracking progress!

“Before I joined Reliable Fire & Security, I was used to juggling four separate systems to manage operations. Walking into a company that used Q360 as a single end-to-end platform—from quote to cash—was a game-changer,” says Ricky Cisneros.

Reliable Fire & Security, a trusted name in fire and life safety for over 70 years, uses Q360 to run everything from project management and scheduling to inspections and field service. “Having all of that in one place, web-based and accessible, is incredibly powerful,” Ricky notes. “Whether it’s dispatching technicians or managing contracts, we no longer need to search across systems for answers.”

One success story? When a customer canceled last-minute, Q360 helped the team quickly reroute a technician to another nearby job, avoiding downtime and maximizing productivity.

What really stands out to Ricky is the relationship: “The support from the Solutions360 team is outstanding. It’s not just about the software—it’s about having a partner that helps us grow.”