In Part 1 of this series, Closing the Loop with Client Surveys, we concluded that the main purpose of a client survey is to help integrators maintain customer relationships. And a survey accomplishes this by capturing alignment or disparity in … Read More
Business Process Improvement
Manage Your Business by Numbers, Not Emotions
Solutions360 believes in helping integrators make smart decisions to improve business. That’s why we’re sponsoring NSCA’s BLC2022. As we gear up for this year’s event, it’s the perfect time to remember these words of wisdom from Chuck Wilson – Running … Read More
Closing the Loop with Client Surveys
Client surveys can help integrators maintain customer relationships When we speak with integrators about client surveys, we often hear, “We don’t use them anymore because people don’t return them.” Or worse, “We get some back, but nobody reads them.” And … Read More
The Project Closure Process
The project closure process, which as project managers know, simply means closing out a project at its conclusion, can happen many ways. Some project closures are positive; many are negative. In my experience working with many systems integration companies, … Read More
Who Should Pay for All Those Change Orders?
In Part 1 of this series, Project Change Orders – Manage Them or Just Make Them?, we discussed how project change orders are inevitable. We concluded that mature project management is about change control, and managing all those changes as … Read More
Planning and Forecasting with the OneDashboard
How can integrators accurately forecast in a project-based world? Welcome to episode two of our OneDashboard video series. Brad Dempsey is joined by Joel Harris of Navigate Management Consulting to discuss this very exciting time for us here at Solutions360. … Read More
Why Is WIP Management Important?
On this episode of ClearTalk, our Director of Product Management, Tofiq Indawala, is joined by Brad Malone, from Navigate Management Consulting, to discuss that three-letter word WIP. What is it? What does it mean? And why is WIP management important? … Read More
Introducing Q360’s OneDashboard to Rule Them All
OneDashboard to Rule Them All In today’s video, John Graham, Executive Vice President of Solutions360, is joined by Joel Harris from Navigate Management Consulting, to discuss a big topic. We’re talking about OneDashboard. Integrators have vast amounts of information available … Read More
Measuring Customer Profitability
Are Your ‘Best’ Customers Your Most Profitable? On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability. Are your best customers sometimes your worst … Read More
Presenting the Estimate
A single precise number does not make a valid estimate In Part 1 of this blog series, we looked at the myth of the perfect estimate and discussed how assumptions and risks factor into an estimate. In Part 2, … Read More
