When we follow standards, it allows us to establish, measure and assure a certain level of quality, and predictability, to our clients and to one another. These days, many people have a hard time understanding why some people don’t seem … Read More
Implementing new software, or a root canal? If you asked a technology integration business owner whether they would rather have a root canal performed or implement new software in their business, they’d likely opt for the root canal. The thought … Read More
9 Steps to Improve Operational Efficiency Your company’s ability to maximize the ratio of output to input affects how well your business operates as a whole. Whether you’re looking to increase profitability, enhance your customer experience, or streamline processes … Read More
Since the onset of the pandemic, no topic has impacted enterprises more than digital transformation. While many marveled at the rapid rate of change in early 2020, the sustained emphasis on digital transformation continues to shape the ways in which … Read More
What is a workflow process? By Anne Fray, Sr. Accounting Analyst at Solutions360 Workflow is defined as the organization of work as it moves through a department, across departments or across an entire organization. Here’s an example of a workflow … Read More
Like it or not, integrators are in the business of selling labor. There came a point in my 40+ year professional sales career when I stopped whining about how “I can’t sell labor for that” due to burdened internal costs. … Read More
If strategy is your engine, then think of operational planning as the transmission that transfers the power to the wheels for traction. In several blogs, we have addressed the importance of strategic planning, and why integrators should do it every … Read More
In Part 1 of this series, Closing the Loop with Client Surveys, we concluded that the main purpose of a client survey is to help integrators maintain customer relationships. And a survey accomplishes this by capturing alignment or disparity in … Read More
Some security challenges never change, and this remains true with the shift to a remote workforce. Human fallibility is always in play, even the most secure systems come with inherent risks, and bad actors will eternally seek out any and every … Read More
Your organization’s next generation leaders face huge expectations from business stakeholders right now. Are you coaching them to grow, deliver – and stay? Today’s tech leaders and managers must be fluent in an ever-growing list of technology fundamentals, plus … Read More
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