When we follow standards, it allows us to establish, measure and assure a certain level of quality, and predictability, to our clients and to one another. These days, many people have a hard time understanding why some people don’t seem … Read More
Here’s a question all AV companies need to ask: How do we handle resource management inside our organizations? Resource management is such an important issue, it invariably leads to other questions: How do we manage the utilization of our … Read More
By Brad Malone I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest … Read More
Are you good at making decisions? Good management is about making clear and timely decisions so that the business runs smoothly and profitably with as little disruption and drama as possible. Three common deterrents to clear decision making by company … Read More
In Part 1 of this series, Closing the Loop with Client Surveys, we concluded that the main purpose of a client survey is to help integrators maintain customer relationships. And a survey accomplishes this by capturing alignment or disparity in … Read More
Client surveys can help integrators maintain customer relationships When we speak with integrators about client surveys, we often hear, “We don’t use them anymore because people don’t return them.” Or worse, “We get some back, but nobody reads them.” And … Read More
The project closure process, which as project managers know, simply means closing out a project at its conclusion, can happen many ways. Some project closures are positive; many are negative. In my experience working with many systems integration companies, … Read More
Solutions360 Announces Acquisition of Navigate Management Consulting, a Leading Consulting Organization to Technology Systems Integrators Acquisition Advances Solutions360’s Commitment to be their Customers’ Most Valued Business Partner Newmarket, On. – October 1, 2021 – Solutions360 announced today that it has … Read More
The OneDashboard makes it easier for integration owners to share leadership with their executive team to drive the business forward. Welcome to episode three of our video series with The OneDashboard demonstration. Our CEO, Brad Dempsey continues his conversation with Joel … Read More
Go-Live isn’t the end of your Q360 ERP implementation, it’s just the beginning. On this episode of ClearTalk, our CEO, Brad Dempsey is joined by Brad Malone of Navigate Management Consulting. Today we’re talking about Q360 ERP implementation and what … Read More
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