Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships. John meets with Solutions360 customers to understand their needs and help … Read More
Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because we have a break fix business? We get calls from our clients and we are … Read More
What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have … Read More
CFOs Say Cash is King! At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs. 2020 P2Pv Session Presenters: Brad Dempsey, CEO … Read More
In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and … Read More
How Can Integrators Engage, Enable and Execute Change? Integrators are learning that the new Revenue Recognition standard can have company-wide impacts that affect core business functions and their associated systems and data. Because so many parts of a business are … Read More
Managing change orders is important, starting day one of every project. Imagine you have accounting records, and you know how much money you started with at the beginning of a project, and you know how much money you ended up … Read More
Why Is Job Costing So Important in 2020? Over the last 20 years, Solutions360 has worked with hundreds of businesses to help apply technology that improves business process management and profitability. One of the most complicated issues that Solutions360 has … Read More
Common sense is when everybody around me agrees with my perception of reality, without my having to tell them. Working on hundreds of projects and training thousands of project managers, I’ve often wondered why so few people around me have … Read More
Welcome back to our series of discussions about metrics and how to build the principles of maturity into your integration business. We’ve talked in a number of these sessions about mature companies versus younger companies or immature companies. And what … Read More
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