Too often the PSA software market doesnât do itself any favours in its dealings with customerâs expectations. After 12 years working in the industry, in the sales, delivery and support side of the business, I have seen too many examples … Read More
Accurate and real-time data is critical to proper cash flow management, and under-billing long-term projects is a leading cause of cash crunches Never fund customer projects with your own money. Itâs great advice that can be difficult to heed, especially … Read More
Transformation of any type brings challenges. From ensuring alignment to documenting processes, this expert advice can help minimize friction. Even in 2023, digital transformation can be a daunting initiative. Whether your organization is transitioning from a comfortable legacy system or porting … Read More
Humans naturally resist organizational change, but change is unavoidable right now. Consider this expert advice to help your teams transition with confidence. Organizational change continues to speed up and deepen, accelerated by the uncertainty and new demands brought on … Read More
Are you good at making decisions? Good management is about making clear and timely decisions so that the business runs smoothly and profitably with as little disruption and drama as possible. Three common deterrents to clear decision making by company … Read More
In Part 1 of this series, Closing the Loop with Client Surveys, we concluded that the main purpose of a client survey is to help integrators maintain customer relationships. And a survey accomplishes this by capturing alignment or disparity in … Read More
Often, when an organization embarks on a large-scale culture change or transformation, there is so much detail and information to digest when there is only one thing the people involved really want to know: âWhat does that mean for me?â Before … Read More
On this episode of ClearTalk, our Director of Product Management, Tofiq Indawala, is joined by Brad Malone, from Navigate Management Consulting, to discuss that three-letter word WIP. What is it? What does it mean? And why is WIP management important? … Read More
As we move toward a post-pandemic world, organizations must navigate great change. Consider these barriers to change management initiatives â and how to beat them. Since the advent of the pandemic, ongoing change has touched all aspects of our lives, … Read More
How Can Integrators Engage, Enable and Execute Change? Integrators are learning that the new Revenue Recognition standard can have company-wide impacts that affect core business functions and their associated systems and data. Because so many parts of a business are … Read More
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