Inspections & Deficiencies
Your Inspectors are revenue generators, so streamlining your field and back-office processes drives profitability!
How Does it work?
Easily generate new inspection forms, dispatch, and complete inspections from an easy-to-use application that instantly syncs back to the office.
Q360’s Q-forms is an application that lives within the overall ERP platform giving your field technicians seamless access to real-time information.
Q-forms is an integral part of the our purpose build ERP platform, allowing the seamless interaction of field inspectors and office administrators. Automated processes around inspection report creation and deficiency workflow allowing your staff to maximize their productivity.
Disconnected systems create errors, time lags in entering information which result in poor decision making which leaks profitability.
Easily submit inspection results and save all deficiency images for instant follow up and quoting back in the office.
Imagine distributing jobs using a digital, skills-driven resource console, filling in every time slot with the technicians with the right skills and track real-time job costing so you can see profit by inspection, call, contract or customer and segment of customers.
Software for Fire and Life Safety Protection
Q360 enables Fire and Life Safety protection contractors to streamline their operations comprehensively using a single software platform. This end-to-end solution integrates all functions from quoting to cash collection, ensuring that operations are managed from a central point.
Q360 offers the following capabilities within a unified software environment:
- Generation of quotes and proposals
- Project management for installations
- Purchasing and inventory management
- Customer invoicing, including AIA billing
- Scheduling and management of inspections
- Coordination and dispatch of field technicians and inspectors
- Comprehensive financial and reporting tools
- Customizable dashboards and workflows
- A customer portal for ticket submission and document access
Enhanced Recurring Inspection Management:
- Schedule all recurring inspections, including NFPA 72 and NFPA 25, covering:
- Sprinkler systems
- Portable fire extinguishers
- Backflow preventers
- Fire alarms
- Fire suppression systems
- Other fire system equipment
- Configure custom recurrence frequencies based on inspection requirements
- Set up an automated billing process for all recurring inspections
- Utilize our mobile technician app to facilitate a paperless, efficient inspection workflow
- Track inspection forms and deficiencies directly linked to inspection jobs
- Generate detailed inspection and deficiency reports
- Eliminate redundant data entry with our integrated software solution
- Capture field signatures upon inspection completion
- Fill out inspection forms through smart design
Improved Inspection Scheduling:
- Notify customers of upcoming inspections
- Send automated email notifications regarding inspection status
- Schedule onsite visits automatically
- Reduce missed inspections with proactive notifications
Enhanced Customer Experience:
- Automatically notify customers
- Allow customer access to inspection reports
- Purchasing and inventory management
- Automatically deliver professionally generated inspection reports
- Enable proposals to be generated directly from Q360 and emailed for electronic acceptance
Advanced Deficiency Management:
- Automate the tracking and management of deficiencies from inspection reports
- Track and log deficiency repair work
- Streamline the quote process for deficiencies through automated workflows
Streamlined Time & Material Work Order Management:
- Manage service work orders efficiently from creation to billing
- Convert quotes and proposals to work orders without redundant data entry
- Automate billing with predefined rules
Improved Billing and Collection Processes:
- Utilize integrated accounting and financial management for seamless billing from work completion
- Implement paperless invoicing to expedite payment cycles
- Manage all recurring billing
- Enhance collection efforts through automated reports, customer statements, and credit card processing systems
The Business Process Management approach with Q360™ provides the holistic view of the customer throughout every touch point – from sales to installation through to inspections and service.
- Manage hundreds or tens of thousands of service calls and inspections
- Multi-tiered queues to help organize and complete inspections
- Electronic field communication cuts down on inefficient talk and idle time
- Capture more accurate field information to drive automated billing, reducing disputes
Q360™ will help your field service department increase technicians productivity, increase customer satisfaction, reduce operation costs, and improve profitability by ensuring that the data from which service people make their decisions is accurate and up to date. Because of our single platform approach everyone is entering and retrieving information into one place to ensure timely and accurate workflow.
This better communication between departments results in enhanced customer satisfaction, which helps bolster your reputation and brand in the market place.
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