Operations Management
Tired of piece meal solutions and profitability surprises?
How Does it work?
The goal of your Operations group is to ensure that your business runs smoothly and maximizes your revenue generation potential. Relying on spreadsheets and disparate systems to track your projects, clients, job costing and inventory is no longer efficient in today’s business climate. Having a unified system that drives workflow is a strategic advantage!
Q360™ is an industry specific Professional Services Automation application that facilitates the work of moving information seamlessly across departments eliminating duplicate data entry and allowing users to build value to information at each step. This creates complete visibility to not only Operations but every department to maintain the highest profitability and efficiency as possible.
This cohesive single system keeps everyone on the same page, including, Finance, Project Management and Service Teams. No more running reports to just re-enter the information into a stand-alone accounting system or having to re-key data into spreadsheets to find out how you're doing financially. With Q360 everyone has access to One Version of the Truth!
Features
Mobile Field Service
Your Field Service Technicians are the heart of revenue generation, don’t tie them to the office or cut them off altogether.
Facilitating efficiency and driving more gross profit per hour through your field technicians is one of the areas of your business that can have a huge impact on your bottom line. Your field technicians need to have critical service and project task information at their finger tips no matter where they are. Job costing your technicians time real-time allows you to recognize revenue faster.
Resource Scheduling
Resource scheduling practices can make or break your utilization.
Q360™ customers are given the tools to manage scheduling and dispatching intelligently. Know what technicians are already scheduled and which ones are available in the area as well as who has the skillset to do the job correctly. The tools to know if the problem at hand requires a truck to roll, a subcontractor dispatched or if remote access will fix the issue. Scheduling your technicians effectively drives more revenue out of your backlog.
Service Dispatch Automation
Providing consistent superior service in today’s market is expected.
It is no longer enough to say you offer superior customer service, you must deliver more while doing it at less cost. Looking for ways to automate the workflow of creating and managing calls is where you’ll pick up efficiencies. By using an escalation workflow you can better track service level objectives. With recurring service calls you’re making sure your managed services obligations are always met. to meet the requirement of high level of service, by automatically opening up a ticket or better yet, have the faltering system open up its own ticket, gives you more efficiency and ultimately more margin.
Service Level Agreements
Maintenance contracts and Managed Services programs are the core of your Recurring Monthly Revenue.
Optimizing your technicians schedule and time billing their complete day drives revenue. Planning ahead with visibility into upcoming managed services obligations and technician location and skillsets allows you to reduce costs by reducing re-work and rolling trucks less often. Make sure the right resource is used at the right time will maximize your profitability potential.
Work Order & Inventory Management
Too much equipment in stock means you are unnecessarily tying up cash in inventory. Too little and your customer service suffers.
A single unified platform that knows what’s in stock (even left over from previous jobs) and what future demands are sitting in your backlog allows you to optimize your purchasing. Automated workflow ensures you use your inventory and consolidates your purchase orders across jobs way into the future. Purchasing seamlessly flowing into your accounting Accounts Payable ensures you are only being invoiced for what has been received.
Q360™ addresses these needs
