PSA Software Overview

PSA Software Overview

Professional Services Automation (frequently abbreviated to PSA) is software designed to assist professionals, such as IT Service Providers and Systems Integrators, with project management and resource management tools to execute work or jobs for clients.

What is Professional Services Automation?

Those familiar with ERP software may like to think of PSA as an ERP system for service organizations.

Professional Services Automation (frequently abbreviated to PSA) is software designed to assist professionals, such as IT consultants, with project management and resource management for client projects. This is accomplished by developing metrics to quantify and qualify basic business processes that can then be used to streamline and improve those processes.

Typical PSA functions include project management and documentation, time recording, billing, and reporting. These features are often integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems in order to improve efficiency of overall operations. As a result, in addition to better managing client projects, independent contractors can prevent lost revenue and slow billing cycles.

Ultimately PSA software suites allow users to integrate industry-appropriate metrics in order to better understand operations and, in turn, improve efficiency and profitability.

Multiple Systems Can Cause a Multitude of Pain

Typically, technology integration businesses have had to cobble multiple applications together to manage the breadth of work across their business. They will have a stand alone PSA platform, a CRM, a material handling application and some sort of accounting application. As a business grows, these disconnected systems will begin to cause pain and processes will break down.

The applications that are used are designed for systematic work environments where every step follows neatly behind the previous and every transaction looks like the last one. The day to day work environment of a Technology business includes many dynamic types of transactions, some quick and simple, others large and complex. Ideally you find an application designed to support these dynamic processes across the entire business.

Q360™ combines the functionality of a highly-sophisticated CRM, PSA, ERP and Accounting tool in a single powerful solution, to centralize your business processes and information. With Q360™ you’ll have one common database to access accurate, real-time information.

Q360™ addresses these needs

Ultimately PSA software suites allow users to integrate industry-appropriate metrics in order to better understand operations and, in turn, improve efficiency and profitability.