Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships. John meets with Solutions360 customers to understand their needs and help … Read More
Blog
3 Tips to Help Integrators Grow Services Revenue
Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because we have a break fix business? We get calls from our clients and we are … Read More
Understand the Power of Variable Costs
Integrators that understand the power of variable costs know that every dollar saved goes directly to profits. This is Part 1 in our new blog series from Joel Harris, which explains the power of variable costs for your integration … Read More
The Time Billing Paradox
What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have … Read More
Best Practices for Building Recurring Revenue
In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and … Read More
How Good Are You at Predicting the Past?
The better you are at predicting the future, the better decisions you will make. One of the things I like about The Economist magazine is that, unlike most publications at this time of year, it doesn’t simply forecast what lies … Read More
Make Your Integration Business Stronger During Ups and Downs
There is no such thing as perfect, but that doesn’t mean you shouldn’t strive for incremental improvements. That’s what continuous improvement is all about. It’s understanding that there is always room to better a process or structure and taking defined … Read More
Strategic Planning Pitfalls to Avoid
Tis the season! No, not the holiday season, although that will soon be here! For business owners and leaders, it’s time to reflect on the past year, examine the competitive landscape, explore possible initiatives and set goals. A good … Read More
Two Mistakes Leaders Make When Communicating Change
Communicating change? Then change how you communicate! You’d think we’d have figured it out by now. Given all of the change initiatives in all of the companies throughout all of the years, you’d think we’d have figured out how to … Read More
Distinguish Competence from Behavior to Maximize Performance Improvement
When managing people, competence and behavior are often indistinguishable — and that’s a problem for integrators that want to maximize performance. Many managers automatically link competence and behavior together. As a result, when an employee is doing something incorrectly, … Read More
