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9 Steps to Improve Operational Efficiency

9 Steps to Improve Operational Efficiency Your company’s ability to maximize the ratio of output to input affects how well your business operates as a whole. Whether you’re looking to increase profitability, enhance your customer experience, or streamline processes

August 9, 2022

Follow These Tips to Select the Best PSA Software for Your Integration Business

Rapidly adopting technology for its own sake without a thorough understanding of your organization’s challenges is a recipe for failure Many organizations rush into company-wide software implementations, mistaking them to be a panacea for whatever ails them, when instead they

July 16, 2022

Lessons Learned for Transitioning to a Management Role

Being a manager is a skill that takes training and practice. Consider these real-life management lessons, learned the hard way. When I was 24 years old, I was promoted into the executive suite with little more than a prayer.

July 7, 2022

4 Tips to Attract and Retain Top Talent

Is it a challenge for you to attract and retain top talent to your integration business? Consider this expert advice for hiring success. Amid the “The Great Resignation,” integrators are hard-pressed to attract and retain talent. Most workplaces were

May 24, 2022

4 Strategies to Accelerate Digital Transformation

Since the onset of the pandemic, no topic has impacted enterprises more than digital transformation. While many marveled at the rapid rate of change in early 2020, the sustained emphasis on digital transformation continues to shape the ways in which

May 10, 2022

Lessons from the Wright Brothers

3 Character Traits to Overcome Obstacles in Your Integration Business What started out as a dream to fly led to one of today’s most common forms of travel: the airplane. While overcoming business obstacles can often feel like defying gravity,

April 26, 2022

transformational leaders should Learn how to listen like an elephant

Would You Rather Be an Elephant Or an Alligator?

One of the keys to transformational leadership is to learn how to listen like an elephant. Once, in Japan, I was out with a customer who asked me an innocent question (after a few beers): “Would you rather be an elephant or

April 18, 2022

8 ways to build resilience in your processes

8 Ways to Build Resilience into Processes

One way to ease the impact of uncertainty and volatility is for integrators to build resilience into their processes. While developing personal and team adaptability, integrators should also examine how their processes either build or drain resilience. Consider this advice.

April 5, 2022

What Is A Workflow Process?

What is a workflow process? By Anne Fray, Sr. Accounting Analyst at Solutions360 Workflow is defined as the organization of work as it moves through a department, across departments or across an entire organization. Here’s an example of a workflow

March 29, 2022

How to Create an Operating Plan

Operational planning is critical for the success of your integration business, so what is the best way to create an operating plan? In Part 1 of this discussion, Operational Planning Turns Strategy into Execution, I made the assertion that the

March 22, 2022

“I Can’t Sell Labor for That!”

Like it or not, integrators are in the business of selling labor. There came a point in my 40+ year professional sales career when I stopped whining about how “I can’t sell labor for that” due to burdened internal costs.

March 7, 2022

8 Powerful Phrases for High-EQ Leaders

Practice emotional intelligence by incorporating these simple, powerful phrases into your leadership vocabulary. Emotional intelligence is a must-have soft skill for leaders, and it’s not hard to spot the ones who possess it. People are drawn to high-EQ leaders. It’s apparent in

March 1, 2022