From

the Blog

Play Video

You’re A Recurring Revenue Believer… Now What?

Four MSPs (managed services providers) share marketing and customer retention tips that have made the biggest impacts on their companies’ success. Lots of break-fix VARs would prefer to exchange their unpredictable sales cycles for the stability of a managed services

November 20, 2017

How to Shape Your Company Culture

Your company culture drives your company’s success. It’s formed from the values and mindset of your employees and leadership team. When you design a company culture and work environment that your employees appreciate, they’ll care more about their jobs and

November 13, 2017

Establishing Shared Values and Ethics

by Brad Malone, MA, PMP We’ve all heard how different generations of people (baby boomers, Gen X, Gen Y) work and live differently. This sometimes causes frustration for those of one generation who must interact with those of another generation

November 6, 2017

Employee Engagement is Essential for a Successful ERP Implementation

It has been two and half years since Dustin Campbell took the helm at Adtech Systems, and over that time the company has focused heavily on internal operations. “Our general thesis is you have to have a very strong operational

October 30, 2017

Is Your Service a Commodity?

By Greg VanDeWalker Low cost and high quality managed services do not go together I’m a huge history buff, so when I was in Manhattan this summer, I couldn’t pass up the opportunity to visit Alexander and Eliza Hamilton’s

October 23, 2017

Solutions360 Fuels Growth at Genesis Integration

Client Profile Since its inception in 1990, Genesis Integration has transformed from a professional audio provider into a highly sophisticated systems integration company. The company provides a full range of design/build, consulting and installation services for numerous markets including Audio

October 16, 2017

The Age of Data-Driven Business is Upon Us: Are You Listening, Integrators?

All business should be data-driven business, according to this column by Dan Newman. He and many others say that AV business data is good for integrators. by Daniel Newman The AV integration space wants to be taken seriously as a high-tech

October 9, 2017

How to Stay on Track Through the Change Management Process

No matter how perfect your change management plan is, there are sure to be bumps in the road. Here are some dos and don’ts to help smooth out those inevitable bumps and keep you on track. When working though a

October 2, 2017

Four Questions to Take Your Customer Relationships to the Next Level

By Lori Berry We all have vendors, and if we are lucky enough we have partners. The difference: the partner truly cares about a mutually-rewarding relationship, where a vendor is single-minded in their pursuit of the next deal. So

September 25, 2017

Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today (September 18th, 2017), Adtech has 170 employees,

September 18, 2017

Solutions360 Helps Genesis Integration Pivot to Services

There is a lot of discussion within the integrator community about the need to get into managed services and develop streams of recurring monthly revenue in response to shrinking margins on hardware. We spoke with Kelly McCarthy, President at Genesis

September 11, 2017

Pivot to Profit: Integrators Learn from Major Technology Players

CEDAR RAPIDS, IA, Aug. 22, 2017 The second annual Pivot to Profit event, hosted by NSCA, PSA Security, and SYNNEX, is attracting big names in technology. These companies want to teach integrators how to “pivot” to take advantage of new

September 4, 2017