From

the Blog

The Profit Killer – Unnecessary Process Variation

By Brad Malone I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest

November 16, 2023

Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt

November 10, 2023

Common Professional Services Automation Software User Adoption Problems…and How to Fix Them

Too often the PSA software market doesn’t do itself any favours in its dealings with customer’s expectations. After 12 years working in the industry, in the sales, delivery and support side of the business, I have seen too many examples

October 26, 2023

7 Reasons Why Systems Integrators NEED an ERP System

7 Reasons Why Systems Integrators NEED an ERP System Why would a systems integrator need an ERP system? You’ve got enough on your plate without going through the trouble of finding and implementing a new system in your business. Even

October 12, 2023

When Is It Time for an ERP Upgrade?

When Is It Time for an ERP Upgrade? An ERP implementation can be costly and time-consuming. Deciding when to invest in a new ERP (Enterprise Resource Planning) software for your system integration business is a significant decision that can have

September 12, 2023

How Much Does Workflow Management Affect Your Bottom Line?

Most businesses have standalone software packages that act as repositories for data and to perform various job specific tasks. It’s common to end up with 3 or more separate systems, each essentially acting as a silo for information, making it

August 22, 2023

Project Under-Billing Can Be Your Undoing

Accurate and real-time data is critical to proper cash flow management, and under-billing long-term projects is a leading cause of cash crunches Never fund customer projects with your own money. It’s great advice that can be difficult to heed, especially

August 17, 2023

Achieve ERP ROI by Establishing Clear Metrics Early On

Knowing what to measure and asking the right questions before you begin your ERP deployment will guarantee your organization reaps the tangible and intangible benefits that will improve your bottom line. Many organizations erroneously decide the return on investment for

August 9, 2023

3 Tips to Minimize Friction during Digital Transformation

Transformation of any type brings challenges. From ensuring alignment to documenting processes, this expert advice can help minimize friction. Even in 2023, digital transformation can be a daunting initiative. Whether your organization is transitioning from a comfortable legacy system or porting

August 2, 2023

Does It Pay to Be Picky About the Projects You Choose?

Would you like to have more profitable projects? Integrators are beginning to understand the value of being selective about the projects they take on So, is there a benefit to being “choosier” about which projects your company takes on?

May 18, 2023

Embrace Human Nature for Successful Organizational Change

Humans naturally resist organizational change, but change is unavoidable right now. Consider this expert advice to help your teams transition with confidence. Organizational change continues to speed up and deepen, accelerated by the uncertainty and new demands brought on

April 4, 2023

3 Tips for the Emotionally Intelligent Leader

Are You an Emotionally Intelligent Leader? The best leaders understand the importance of emotional intelligence. Consider these tips to keep your team positive and productive. The ability to identify, manage, and understand emotions in themselves and in others has never

January 25, 2023