Service Ticketing
Providing consistent superior service in today's market is expected. It is no longer enough to say you offer superior customer service, you must deliver that while doing it at less cost. Looking for ways to automate the creation of calls and the processing of calls is where you'll pick up efficiencies. By starting an escalation clock when your customer sends an email or enters a call on the web meets the requirement of high level of service, by automatically opening up a ticket or better yet, have the faltering system open up its own ticket, gives you more efficiency and ultimately more margin.
- Web portals allow customers to open and review service calls on their time
- System created calls for routine or preventative maintenance
- Email automation brings call aging in line with customer's expectations
- Integration to managed services providers
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