Customer Relationship Management
Q360™ with its single database eliminates duplicate data entry and gives your staff unprecedented visibility into customer accounts. Building up data on accounts usually starts with information being entered by the sales department. This information is the genesis of all the other information related to a prospect, customer or vendor's relationship with your company. The original information entered from a business card is simply added to as the account moves through your business and through Q360™. As a customer's relationship matures with the rest of your organization; accounting, service and operations for example, the full spectrum of information can be visible to all requiring it, giving them a true 360 degree view of their customer's experience with your organization.
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